How to create a new administrator account in WordPress

In order to provide the quickest support possible, it is helpful if you include an Administrator username and password to your site so our support staff can take a look at the issue at hand. We recommend that you create a temporary admin login, which can then be deleted once we are finished helping. To do this:

  1. In your WordPress Dashboard, go to Users → Add New
  2. Enter a username* (use something unique like themesquared75 )
  3. Enter an email address (you can use

Note: we don’t actually receive emails sent here, so if you need to send us login details you’ll need to add them to your support ticket).

  1. Enter a password. (for security reasons you should make sure this is a strong password, even though it’s only a temporary account.
  2. Confirm the password in the second password field.
  3. Make a note of the password, as you’ll need to send it to us. Alternatively, you can check the ‘Send Password‘ box to get the login details sent to your email address.
  4. Make sure the Role field is set to ‘Administrator
  5. Click the Add New User button.

Note: Once your issue is resolved and you no longer need the account, you can go to Users » All Users, and click ‘Delete‘ under the username of the account to delete it.

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